The Complaint Management System (CMS) for PWD Health Zone is a role-based platform for hospitals. Raise issues, assign the right service person, monitor progress, and close the loop with feedback — across every building and department.
The same top rows you see on the dashboard — overall status metrics and complaints by category.
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From the first report to the final feedback, every activity in the CMS is covered.
Log issues with title, category, subcategory, building, branch, location, description and a photo of the problem.
Search, filter by status, category, building and date range, with pagination and separate open/closed views.
Route each complaint to the right staff member by category and specialization, and track their active jobs.
See totals, pending, in-progress and resolved counts, plus an overdue high-priority chart by category.
Attach a photo when raising a complaint and work-completion images when the job is done.
Users rate resolved complaints 1–5 with comments so admins can monitor service quality.
Superadmins and senior admins add internal notes for escalation, instructions and follow-ups.
Organize complaints and users across multiple buildings and their departments/branches.
Export complaint and user registers to PDF or Excel, or print them — filters are respected.
Four simple stages keep every complaint moving and accountable.
A user reports an issue with full details and a photo. A unique Complaint ID is generated.
An admin assigns the complaint to a service person matching the category and expertise.
The service person updates status and uploads a work-completion image when finished.
Once closed, the user rates the service and leaves comments to close the loop.
Five roles, each with permissions tailored to their responsibilities.
Full control over users, buildings, branches and every complaint.
Read-only across assigned buildings; can add and edit remarks.
Manages a building's users and assigns complaints to staff.
Views assigned jobs, updates status, uploads work images.
Raises complaints, tracks their own, and gives feedback.
The built-in documentation walks through every screen and feature in detail, with role-by-role guidance.
Searchable documentation covering the complete system — ideal for onboarding new staff and admins.
Open Help Documentation →Jump straight into the app, or read the guide first to get familiar with the workflow.